PRIVACY POLICY

Kompass Immigration- Your personalised and trusted immigration experts, strictly adheres to the commitment of protecting its client's information, maintains a fraud protection policy and makes sure to cater to client's complaints, if any. We recognize the importance of preserving integrity and maintaining confidentiality. Any personal information and/or business proprietary material that are disclosed will be kept highly confidential.

All information given to Kompass Immigration by its prospective clients via social media including Facebook, Instagram, Linkedin, Twitter and other platforms, is kept strictly confidential and on a need-to-know basis and is well protected. We record your personal details only if you send us a message or fill out an online/offline form. By doing so, you consent to subscribe for marketing and industry related information, unless you unsubscribe at a later stage. You can be assured that your personal information is used only by our immigration experts and marketing team for the purpose of sending you newsletters, updates, catalogues or updates on our new services and, marketing communication via emails, phone calls and text messages.

Kompass Immigration never supplies any other person or organization with your information except those government agencies involved in your immigration process (e.g. Skill Assessment bodies, DIBP, IRCC, etc.). We will not disclose your contact information without your permission. Your information is never sold or given to any other organisation for marketing purposes, except for our communication with you as explained above. You can also register on our website if you would like to receive our newsletters, updates, catalogues or updates on our new services. By doing so, you consent to receiving the above information, unless you unsubscribe.

Keeping with the times our site may feature an online payment service which operates on the lines of Kompass Immigration fraud protection policy to ensure our clients a hassle-free payment. The site has security measures in place to protect against the loss, misuse and alteration of the information under our control. We encrypt your personal and financial information and use our best efforts to prevent it from being read or intercepted as the information travels over the Internet. While we are committed to protect your information, we cannot ensure or warrant the security of any information you transmit to us. In case the user has any complaint (s) regarding our services or processes then he/she can approach us and get registered the same. The site may provide links to web sites and access to content, products and services from third parties, including users, advertisers, affiliates and sponsors of the Site. You agree that Kompass Immigration is not responsible for the availability of, and content provided on, third party web sites. The User is requested to peruse the policies posted by other web sites regarding privacy and other topics before use. Kompass Immigration is not responsible for third party content accessible through the Site, including opinions, advice, statements and advertisements, and User shall bear all risks associated with the use of such content. Kompass Immigration is not responsible for any loss or damage of any sort User may incur from dealing with any third party. Our privacy policy and terms and conditions may change from time to time and the clients should keep checking our website frequently to be updated. Our current privacy policy applies to all information that we have about you and your account unless stated otherwise.

Kompass Immigration Complaints
A separate dedicated team works to resolve the queries and issues of clients. This team makes sure to cater to complaints in best possible manner and provide solutions which result in best services to clients. Only genuine complaints are dealt with by our team. Complaints which are not genuine and are a result of client's own negligence or fault is not catered to by Kompass Immigration. Such non genuine complaints can be rejection of visa due to non-submission of documents from client's side, absence of client on interview date at immigration office resulting in visa rejection etc. In such cases, Kompass Immigration will not be responsible and complaints relating to these will not be adhered to.